Treating Our Customers Fairly
New Vehicle Solutions Limited ensures clients are at the very heart of all that we do. We are fully committed to providing the highest standards of customer service to each and every customer.
Where we have alluded to “Customers” in this policy, we refer to all Third Parties connected with the sale.
Our customers are our most valuable asset and our aim is to ensure we deliver a user-friendly, robust, reliable and cost-effective service to all concerned.
As a part of our overall approach we are fully committed to treating our clients fairly and as such we endeavour to meet their expectations of high quality service.
Our Treating Customers Fairly (TCF) policy is centred around the guidance provided by the Financial Conduct Authority (FCA) to ensure we consistently deliver fair outcomes to our customers and take responsibility for both New Vehicle Solutions Limited as an organisation, and our staff (at all levels) providing an enhanced service quality to clients, based on a culture of openness and transparency.
As a firm, we take the requirements of the FCA seriously, in particular, the requirement to treat customers fairly.