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Treating Our Customers Fairly

Policy Statement

New Vehicle Solutions Limited ensures clients are at the very heart of all that we do. We are fully committed to providing the highest standards of customer service to each and every customer.

Where we have alluded to “Customers” in this policy, we refer to all Third Parties connected with the sale.

Our customers are our most valuable asset and our aim is to ensure we deliver a user-friendly, robust, reliable and cost-effective service to all concerned.

As a part of our overall approach we are fully committed to treating our clients fairly and as such we endeavour to meet their expectations of high quality service.

Our Treating Customers Fairly (TCF) policy is centred around the guidance provided by the Financial Conduct Authority (FCA) to ensure we consistently deliver fair outcomes to our customers and take responsibility for both New Vehicle Solutions Limited as an organisation, and our staff (at all levels) providing an enhanced service quality to clients, based on a culture of openness and transparency.

As a firm, we take the requirements of the FCA seriously, in particular, the requirement to treat customers fairly.

The FCA has outlined six key themes which are central to our TCF initiative:

1. Customers should be confident that they are dealing with firms where treating customers fairly is embedded in the corporate culture.2. Services marketed and sold are done so with the aim that they meet the needs of customers and are targeted accordingly.3. Customers should be provided with clear information and are kept appropriately informed before, during and after the service provision4. Where advice is provided, it takes into account a clients individual circumstances5. The service provided is of an acceptable standard6. Customers do not face unreasonable barriers to make a complaintWe have set out how we aim to ensure these principles are embedded in our approach to dealing with our clients.Treating Customers Fairly is a core principle of our company and the way we conduct our business.We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to all parties who may have had historic dealings with our firm or may have dealings with us in the future.

Our approach

Our priority is to provide our clients with an excellent service underpinned by quality and choice.Our service is shaped by listening to our customers needs and understanding what is important to them. We take responsibility for meeting the needs of our customers and always look for ways to improve the quality of our service.We aim to treat our clients fairly and deliver high quality services which meet their expectations throughout their relationship with us.We recognise that our employees are critical to delivering a positive client experience and ensuring our customers are treated fairly. Our culture and values encourage and support our employees to deliver this.All of our employees are fully trained in dealing with our customers, and in treating them fairly. We remunerate and incentivise our employees to encourage them to deal with all customers fairly, and to continually find ways to improve.

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More info...

  • FREE Mainland UK delivery
  • Full and clear explainations of all finance prducts and services
  • Full and clear explainations of all finance prducts and services
  • Full and clear explainations of all finance prducts and services
  • Full and clear explainations of all finance prducts and services
  • Full and clear explainations of all finance prducts and services
  • Full and clear explainations of all finance prducts and services

New Vehicle Solutions is registered in England and Wales – New Vehicle Solutions Company Reg: 8572112

VAT Registration: 166595858 – Registered Address: New Vehicle Solutions Ltd, Tremains Road, Bridgend, CF31 1TZ

New Vehicle Solutions Ltd is authorised and regulated by the Financial Conduct Authority, our firm reference number for consumer credit is 685872 New Vehicle Solutions Ltd is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation, their reference number is 312143. We are a credit broker and not a lender.

You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082

New Vehicle Solutions Ltd is registered with the Informations Commissioner’s Office (ICO) under registration reference: ZA012046

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Contact Us

  • 01656 654321
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All offers are based on either Hire Purchase, Lease Purchase, Finance Lease or Business or Personal Contract Hire agreements (as specified), these offers are subject to change at any time. All finance options and pricing are subject to status and acceptance, vehicle availability and terms and conditions, Manufacturer pricing, Bank of England interest rate changes. Where applicable, VAT (Value added tax) is charged at the prevailing rate. You must be 18 years of age or over. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain any future credit. Finance Lease / Business Contract Hire / Lease Purchase are available to business users only. All advertised finance figures are based on customer-maintained finance agreements unless otherwise stated. Vehicle maintenance quotations are available on request. Alternative finance agreement terms, mileages, and varied deposit quotations are also available on request. New Vehicle Solutions Limited are a credit broker and not a lender. New Vehicle Solutions Limited does not and will not charge any fees for providing any Consumer Credit services. Some of our panel of vehicle finance providers may charge administration fees to set up your agreement. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from a lender does not influence the amount that you pay to that lender under your credit agreement. Any renumeration amounts can be requested by emailing [email protected] prior to the conclusion of the transaction. Our aim is to secure your required finance product for you at the lowest interest rate you are eligible for from our panel of lenders. All vehicle images on this website are for illustration purposes only and are not necessarily an accurate representation of the vehicle offered. Vehicle descriptions, specifications, technical specifications are provided by a third-party vehicle data provider and vehicle image supplier and subject to change. All information should be used for reference purposes only. It is your responsibility to check the vehicle you are ordering is to your requirements. E&OE
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