New Vehicle Solutions Limited – Terms & Conditions

Terms and Conditions

These terms and conditions apply between you and New Vehicle Solutions Limited for the acquisition of a UK vehicle(s) supplied by a UK Dealer/Manufacturer. This website is owned and operated by New Vehicle Solutions Limited whose registered office is:


New Vehicle Solutions Limited

Suite D

Chapel Barns

Merthyr Mawr


CF32 0LS

New Vehicle Solutions Limited provides this site to you subject to the following terms and conditions;  


Please read these terms and conditions carefully - if you use our site you are deemed to have accepted these terms and conditions and thereby have entered, into a legally binding contract.   


The terms and conditions stated need to be read in conjunction with the order you accept from us. Please leave this site if you do not wish to accept these terms and conditions.  


We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date when the changes are posted on this website. Your continued use of this website will constitute your acceptance of any changes to these terms and conditions. Please remember that throughout these terms and conditions when we mention "we", "us" or "our", we mean New Vehicle Solutions Limited.

When we refer to "you" we mean the user of our website.  


New Vehicle Solutions Limited is a licensed credit broker (We are not a funder) and is authorised and regulated by the Financial Conduct Authority. Limited Permissions Reference Number: 685872  


New Vehicle Solutions Limited is also a member of the British Vehicle Rental and Leasing Association – Membership No. 2035  



Website Contents

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on our website including pricing, images and vehicle data, we give no warranty and make no representation regarding the accuracy or completeness of the content. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained on our website.



All images are for illustration purposes only. They may not represent the exact specification of the vehicle.

We reserve the right to make changes to the contents of our website at any time without notice and incurring liability.



New Vehicle Solutions Limited use a number, of leading funding suppliers to provide their pricing. Each price advertised is unique to, an individual funding supplier and therefore may only be available through that funding supplier. Should you not meet the financial or operational criteria of the particular, funding supplier, then New Vehicle Solutions Limited may have to offer you an alternative funding supplier, whose price may vary from the one advertised.

Prices quoted for business leasing exclude VAT. Prices quoted for personal leasing include VAT.


Unless stated to the contrary, the prices include UK mainland driven delivery. We reserve the right to pass on costs imposed on us by the franchised dealer to certain locations within the UK. However, we will advise you if there is an additional delivery charge prior to you completing the finance documentation. Delivery on a trailer may be available at extra cost.


New Vehicle Solutions Limited reserve the right to withdraw a quotation before or after a vehicle is ordered by you. This may be because of, but shall not be limited to, changes in money costs, manufacturer’s prices or residual values.

Prices on the New Vehicle Solutions Limited website are for information purposes only and do not constitute an offer by New Vehicle Solutions Limited which is capable of acceptance by you. Although we endeavour to ensure that all pricing information on our Website is accurate, occasionally an error may occur and goods may be miss-priced or misrepresented.




New Vehicle Solutions Limited will provide a quotation for you based on your requirements and will not be held liable for any extras, options or otherwise you fail to adequately describe to us.



By signing and returning the quotation you are accepting these terms and conditions and agreeing to order your vehicle in accordance with these terms and conditions.

An order does not create a contract between you and New Vehicle Solutions Limited. For there to be a contract, New Vehicle Solutions Limited must locate you a vehicle with your desired specification at a price acceptable to both you and New Vehicle Solutions Limited. You must enter into a financial agreement with a finance company, there is no contract to hire a vehicle until the finance agreement is signed by you and the financial agreement has become operational.

Following an acceptance by you of a quotation by us, you will be required to complete a financial application form.

New Vehicle Solutions Limited accepts no responsibility for any errors or omissions regarding vehicle model or specification, including any optional extras, if you have accepted the order and these terms and conditions. It is your responsibility to check the vehicle you are ordering is to your requirements.

Financial applications

By providing your business and/or personal information to us, you authorise us to disclose this information and any other information we hold about you to one or more lenders for, the purpose of considering your finance application. You are also accepting the terms and conditions of the funder.

We rely on you to provide accurate information and relevant documentation.

If you are applying on behalf of a Limited Company, you are confirming you have the authority for a credit search to be carried out in the name of the Company and its Directors.

The finance company will use the information provided to carry out searches with Credit Reference Agencies. A record of this search will be kept and may be used by other lenders in assessing future applications from you or your business. The finance company will make checks with various fraud prevention agencies to detect and prevent fraud.

You will provide any information required by the lender as a condition of their consideration of your finance application. Refusal to do so will result in your finance application being declined.


A minimum holding deposit of two hundred and fifty pounds (£250) is required with every order to show the customer's commitment to purchase. Such a deposit, if it is accepted, will become a holding deposit and represent confirmation by the customer of the vehicle order and acceptance of all terms and conditions.

For specialised or custom order vehicles New Vehicle Solutions Limited my request a larger holding deposit this will be individually negotiated between New Vehicle Solutions Limited and the customer relative to the financial structure of the balance to be paid and is set out on the front of the order form and invoice.

If the customer fails to take delivery and/or pay the balance of the price without lawful reason by the agreed date, “New Vehicle Solutions Limited” will be entitled to treat the agreement as cancelled by the customer and offer the vehicle for re-sale. New Vehicle Solutions Limited may claim from the customer any reasonable losses suffered which may include but are not limited to stocking charges, dealer fitted options to the vehicle, and any reduction in the value of the vehicle. New Vehicle Solutions Limited will be entitled to use the deposit and any prepayment to reduce its reasonable losses. Any excess will be returned to the customer and any shortfall will be paid by the customer.

Delivery and Documentation

All documentation required by the finance company must be completed by you and returned to us prior to the delivery of your vehicle being arranged. If documentation is incorrectly completed and/or all supporting documents required by the finance company have not been viewed by ourselves delivery will also not be arranged.

Any outstanding monies owed to New Vehicle Solutions Limited must be paid and cleared by you before delivery will be arranged.

Delivery timescales are an indication only. Whilst we endeavour to meet any timescale quoted, we will not be liable for any compensation arising out of a delay to your vehicles due to factors out of our control.

statutory cooling off period observed by finance companies applies to all vehicles and as such, vehicles will not be delivered until the cooling off period has expired.

We may require proof of insurance subject to finance company rules. You must be a named driver or main policy holder on the insurance certificate.



If you wish to cancel your vehicle order prior to delivery you must do so in writing. Such cancellation may result in loss of any monies paid to New Vehicle Solutions Limited subject to our discretion unless you exercise your rights afforded to you under the Consumer Credit Act 1974, the Consumer Protection (Distance Sales) Regulations 2002 or the Financial Services (Distance Selling) Regulations 2004.

Any additional costs incurred by us due to a cancellation by you will be passed on to you. We will provide evidence of such costs upon request.


New Vehicle Solutions Limited may introduce you to our carefully selected panel of finance providers who may then pay us for the introduction. We will not refer you outside of this panel.

New Vehicle Solutions Limited is committed to customer service. Please visit the Treating Customers Fairly section of our website.

If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner. Please visit the Complaints Procedure section of our website for further information.

Nothing in these Terms & Conditions shall affect your statutory rights.

T&C’s is reviewed regularly and updated as required. 


Vehicle quotations will remain valid for a period of 14 days, with the exception of:

  • Manufacturer introduced price changes
  • Changes in interest rates
  • Unforeseen changes in marketing conditions
  • Changes to residual values made by our panel of funders
  • Data errors of miscalculation of the quotation(s)

Whilst every effort is made to ensure the validity of vehicle quotations New Vehicle Solutions Limited reserve the right to withdraw quotations or vehicle orders supplied by New Vehicle Solutions Limited to our customers without notice.

New Vehicle Solutions Limited reserve the right to withdraw any quotation produced, either by a system based quotation, Verbal quotation or by electronic mail (Email) Post or Fax.


Specification and Images:

Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no purchasing decision should be made without verification of the latest data from either the manufacturer or franchised dealer. All images on the website are for illustration purposes only. The rates and vehicle data (including images, "standard equipment", "factory fitted options", "colour and trim" and "technical data") contained in this web site are provided by a third party and are for information purposes only and - as such - cannot be relied upon.

Part Exchanges

Any part exchange allowance agreed with a customer is usually based upon the customer's description of the vehicle to “New Vehicle Solutions Limited”.

In the event of subsequent damage to the vehicle, fair wear and tear expected, or if the customer knowingly gave incorrect information concerning the vehicle or has concealed a defect in the vehicle which “New Vehicle Solutions Limited” relied upon, “New Vehicle Solutions Limited” may decline to take the vehicle, in which case “New Vehicle Solutions Limited” will try to agree with the customer a new allowance.

If no agreement can be reached the customer shall either pay the full price, or “New Vehicle Solutions Limited” will be entitled to treat the agreement as cancelled by the customer.


New Vehicle Solutions Ltd is authorised and regulated by the Financial Conduct Authority, our firm reference number for consumer credit is 685872 New Vehicle Solutions Ltd is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation, their reference number is 312143. We are a credit broker and not a lender.

You can check this on the FCA Register by visiting the or by contacting the FCA direct on 0300 500 8082

Company Registration Number: 8572112 – VAT Number: 166595858 Registered Office: Suite D Chapel Barns Merthyr Mawr Bridgend CF320LS

New Vehicle Solutions Limited does not and will not charge any fees for providing any Consumer Credit services. 

New Vehicle Solutions Limited  can introduce you to a number of finance providers, we may receive a remuneration if you enter into an agreement with them.

Calls may be recorded for training and monitoring purposes. 

Adopted on: 01/08/2014

Last Date Reviewed: 06/12/2017

Why New Vehicle Solutions?

FREE Mainland UK Delivery

Friendly No-Pressure Staff

Wide Range of Finance Options

Manufacturer Warranties as Standard

All Makes & Models Available

Cars & Commercials

**We Take Part Exchange** 

A-Plan Car Insurance