The Professionals Choice

Terms & Conditions

These terms and conditions apply between you and New Vehicle Solutions Limited for the acquisition of a UK vehicle(s) supplied by a UK Dealer/Manufacturer. This website is owned and operated by New Vehicle Solutions Limited whose registered office is:

New Vehicle Solutions Ltd provides this website (www.NewVehicleSolutions.co.uk) to you subject to the following terms and conditions.  

Please read these terms and conditions carefully – if you use our site you are deemed to have accepted these terms and conditions and thereby have entered, into a legally binding contract.   

The terms and conditions stated need to be read in conjunction with the order you placed with us. Please leave this site if you do not wish to accept these terms and conditions.  

We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date when the changes are posted on this website. Your continued use of this website will constitute your acceptance of any changes to these terms and conditions. Please remember that throughout these terms and conditions when we mention “we”, “us” or “our”, we mean New Vehicle Solutions Limited.

When we refer to “you” we mean the user of our website.  

New Vehicle Solutions Limited is Authorised and Regulated by the Financial Conduct Authority. 

(We are not a funder) and is authorised and regulated by the Financial Conduct Authority. Limited Permissions Reference Number: 685872

New Vehicle Solutions Limited is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation, their reference number is 312143

You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082

New Vehicle Solutions Limited is also a member of the British Vehicle Rental and Leasing Association BVRLA – Membership No. 2035  

We will at all times act in your best interests. We will source finance agreements from the market that are suitable to the requirements you disclose to us.

When the preferred option has been agreed, we will provide you with information about the finance agreement and the provider of this to ensure you understand your responsibilities and commitments before proceeding.

New Vehicle Solutions Limited are a Credit Broker and not a Lender.

New Vehicle Solutions Limited works with a panel of lenders, which represent a fair analysis of the relevant market. Please ask for details of the panel of lenders we use if you require this information.

We can broker the following finance products:

Hire Purchase / Lease Purchase (Business and Personal)

Finance Lease (Business Users Only)

Contract Hire (Personal & Business Contract Hire)

AutoProtect (MBI) Limited (New Vehicle Solutions Ltd – Appointed Representative)

GAP & RTI Insurance

Details of GAP & RTI Insurance can be found on our website:

https://www.newvehiclesolutions.co.uk/page/Autoprotect-GAP-Insurance

New Vehicle Solutions Limited does not and will not charge any fees for providing any Consumer Credit services.

Some of our lenders may charge an administration fee to set up your agreement. 

New Vehicle Solutions Limited will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from a lender does not influence the amount that you pay to that lender under your credit agreement. Any renumeration amounts can be requested by emailing [email protected] prior to the conclusion of the transaction.

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on our website including pricing, images and vehicle data, we give no warranty and make no representation regarding the accuracy or completeness of the content. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential, or otherwise) arising out of errors or omissions contained on our website.

All images are for illustration purposes only.

They may not represent the exact specification of the vehicle.

We do not agree the quality or performance of any vehicle, whilst we will bear no responsibility if you are not satisfied with the vehicle ordered, we will endeavour to liaise on your behalf with the finance company.

We reserve the right to make changes to the contents of our website at any time without notice or incurring liability. E&OE (Errors and Omissions Excepted).

New Vehicle Solutions Limited uses several leading funding suppliers to provide their pricing. Each price advertised is unique to, an individual funding/supplier and therefore may only be available through that funding/supplier. Should you not meet the financial or operational criteria of the, funding/supplier, then New Vehicle Solutions Limited may have to offer you an alternative funding/supplier, whose price may vary from the one advertised.

Prices quoted for business leasing/contract hire exclude VAT. Prices quoted for personal leasing/contract hire include VAT. Hire Purchase / Lease Purchase agreements require a minimum deposit of the VAT element of the purchase price, all monthly repayments advertised are not subject to VAT.

Unless stated to the contrary, the prices include UK mainland driven delivery on all new vehicles. We reserve the right to pass on costs imposed on us by the franchised dealer to certain locations within the UK. However, we will advise you if there is an additional delivery charge prior to you completing the finance documentation.

Delivery on a trailer may be available at extra cost.

Used vehicles are required to be viewed and collected from our showroom in Bridgend, S.Wales prior to completion of the sale.

Delivery of Used Vehicles can be arranged at a charge to the customer.

New Vehicle Solutions Limited reserves the right to withdraw a quotation before or after you order a vehicle. This may be because of, but shall not be limited to, changes in money costs, manufacturer’s prices or residual values or model availability.

Prices on the New Vehicle Solutions Limited website are for information purposes only and do not constitute an offer by New Vehicle Solutions Limited which is capable of acceptance by you.

Although we endeavour to ensure that all pricing information on our website is accurate, occasionally an error may occur and goods may be miss-priced or misrepresented. E&OE (Errors and Omissions Excepted). Such errors shall not incur a liability.

New Vehicle Solutions Limited will provide a quotation for you based on your requirements and cannot be held liable for any extras, options or otherwise which you fail to adequately describe to us. E&OE (Errors and Omissions Excepted). The CO2 and P11D Values are given as a guide only and are subject to change by the manufacturer.

By signing and returning the Order Confirmation you are accepting these terms and conditions and agreeing to order your vehicle in accordance with these terms and conditions.

An order does not create a contract between you and New Vehicle Solutions Limited. For there to be a contract, New Vehicle Solutions Limited must locate you a vehicle with your desired specification at a price acceptable to both you and New Vehicle Solutions Limited. You must enter into a financial agreement with a finance company, there is no contract to hire a vehicle until the finance agreement is signed by you and the financial agreement has become operational.

Following an acceptance by you of a quotation by us, you will be required to complete a financial application form.

New Vehicle Solutions Limited accepts no responsibility for any errors or omissions regarding vehicle model or specification, including any optional extras, if you have accepted the order and these terms and conditions, It is your responsibility to check the vehicle you are ordering is to your requirements.

By providing your business and/or personal information to us, you authorise us to disclose this information and any other information we hold about you to one or more lenders for, the purpose of considering your finance application. You are also accepting the terms and conditions of the funder/lender.

You may be required to provide supporting information and/or income and expenditure details to ensure affordability and ability to repay the desired finance agreement.

We rely on you to provide accurate information and relevant documentation.

If you are applying on behalf of a Limited Company, you are confirming you have the authority for a credit search to be carried out in the name of the Company and its Directors.

The finance company will use the information provided to carry out searches with Credit Reference Agencies. A record of this search will be kept and may be used by other lenders in assessing future applications from you or your business. The finance company will make checks with various fraud prevention agencies to detect and prevent fraud.

You will provide any information required by the lender as a condition of their consideration of your finance application. Refusal to do so will result in your finance application being declined.

New Vehicle Solutions Limited cannot accept any responsibility for any losses incurred by you arising out of the contract between you and the finance company and purported arrangements relating to the supply of any vehicle sale to the extent that such loss is caused by our negligent act or omission.

New Vehicle Solutions Limited does not and will not charge any fees for providing any Consumer Credit services. Some of our lenders may charge an administration fee to set up your agreement. 

New Vehicle Solutions Limited typically receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider we have introduced you to. Such commissions or benefits are variable depending on the finance provider, type and term of agreement and volume of business and are not affected by rates of interest on the loan.

A minimum non-refundable holding deposit of two hundred and fifty pounds (£250) is required with every order to show the customer’s commitment to purchase/lease/contract hire a vehicle. Such a deposit, if it is accepted, will become a holding deposit / part payment, and represent confirmation by the customer of the vehicle order and acceptance of all terms and conditions.

For specialised or custom order vehicles New Vehicle Solutions Limited may request a larger holding deposit. This will be individually negotiated between New Vehicle Solutions Limited and the customer relative to the financial structure of the balance to be paid and is set out on the front of the order form and invoice.

If the customer fails to take delivery and/or pay the balance of the price without lawful reason by the agreed date, “New Vehicle Solutions Limited” will be entitled to treat the agreement as cancelled by the customer and offer the vehicle for re-sale. The deposit will be forfeited.

New Vehicle Solutions Limited may claim from the customer any reasonable losses suffered which may include but are not limited to stocking charges, dealer fitted options to the vehicle, and any reduction in the value of the vehicle.

New Vehicle Solutions Limited will be entitled to use the deposit and any prepayment to reduce its reasonable losses. Any excess will be returned to the customer and the customer will pay any shortfall.

All documentation required by the finance company must be completed by you and returned to us prior to the delivery of your vehicle being arranged.

If documentation is incorrectly completed and/or all supporting documents required by the finance company have not been viewed by ourselves delivery cannot be arranged until this is corrected.

Any outstanding monies owed to New Vehicle Solutions Limited must be paid and cleared by you before delivery will be arranged.

Estimated delivery dates are our best estimate and based on information provided to us by the manufacturer/supplier of the vehicle you accept that this estimate could be subject to change.

Whilst we endeavour to meet any estimated timescale quoted, we will not be liable for any compensation arising out of a delay to your vehicles due to factors beyond our control.

Statutory *cooling off period observed by finance companies applies to all vehicle purchases and as such, vehicles will not be delivered until the cooling off period has expired. *Where applicable – Regulated Consumer Agreements Only.

We may require proof of insurance subject to finance company rules.

You must be a named driver/business or main policyholder on the insurance certificate. 

Title to the vehicle delivered to the customer will not pass until paid for in full or appropriate financial arrangements have been agreed and put in place.

If you wish to cancel your vehicle order prior to delivery you must do so in writing. Such cancellation may result in loss of any monies paid to New Vehicle Solutions Limited subject to our discretion unless you exercise your rights afforded to you under the Consumer Credit Act 1974, the Consumer Protection (Distance Sales) Regulations 2002 or the Financial Services (Distance Selling) Regulations 2004. Distance selling rights do not extend to a business customer.

Any additional costs incurred by us due to a cancellation by you will be passed on to you. We will provide evidence of such costs upon request.

New Vehicle Solutions Limited cannot accept any responsibility for any losses incurred by you arising out of the contract between you and the finance company and purported arrangements relating to the supply of any vehicle sale to the extent that such loss is caused by our negligent act or omission.

New Vehicle Solutions Limited does not and will not charge any fees for providing any Consumer Credit services.  Some of our lenders may charge an administration fee to set up your agreement. 

Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from a lender does not influence the amount that you pay to that lender under your credit agreement. Any renumeration amounts can be requested and disclosed prior to the conclusion of the transaction.

New Vehicle Solutions Limited is committed to customer service. Please visit the Treating Customers Fairly section of our website:

http://www.newvehiclesolutions.co.uk/page/Treating-Our-Customers-Fairly

If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner. Please visit the Complaints Procedure section of our website for further information:

https://www.newvehiclesolutions.co.uk/page/Complaints-Handling-Procedure

Nothing in these Terms & Conditions shall affect your statutory rights.

T&C’s are reviewed regularly and updated as required. 

Vehicle quotations will remain valid for a period of 14 days, with the exception of:

  • Manufacturer introduced price changes.
  • Changes in interest rates
  • Unforeseen changes in marketing conditions
  • Changes to residual values made by our panel of funders.
  • Data errors of miscalculation of the quotation(s)

Whilst every effort is made to ensure the validity of vehicle quotations New Vehicle Solutions Limited reserve the right to withdraw quotations or vehicle orders supplied by New Vehicle Solutions Limited to our customers without notice.

New Vehicle Solutions Limited reserves the right to withdraw any quotation produced, either by a system-based quotation, Verbal quotation or by electronic mail (Email) Post or Fax.

Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no purchasing decision should be made without verification of the latest data from either the manufacturer or franchised dealer.

All images on the website are for illustration purposes only. The rates and vehicle data (including images, “standard equipment”, “factory fitted options”, “colour and trim” and “technical data”) contained in this web site are provided by a third party and are for information purposes only and – as such – cannot be relied upon.

Any part exchange allowance agreed with a customer is usually based upon the customer’s description of the vehicle to “New Vehicle Solutions Limited”.

In the event of subsequent damage to the vehicle, fair wear and tear expected, or if the customer knowingly gave incorrect information concerning the vehicle or has concealed a defect in the vehicle which “New Vehicle Solutions Limited” relied upon, or where the exchange vehicle does not match its description as given by the customer, “New Vehicle Solutions Limited” may decline to take the vehicle, in which case “New Vehicle Solutions Limited” will try to agree with the customer a new allowance.

If no agreement can be reached the customer shall either pay the full price, or “New Vehicle Solutions Limited” will be entitled to treat the agreement as cancelled by the customer.

Other than implied terms in favour of consumers under legislation, all other warranties, conditions and other terms implied by statute or common law are excluded.

However, nothing in these terms and conditions is intended to limit or exclude our liability for death or personal injury or for fraudulent misrepresentation or any liability that may not legally be limited or excluded.

New Vehicle Solutions Limited performance under these terms and conditions will be excused if we are unable to perform due to any cause beyond our reasonable control (Including but not limited to, any labour dispute, act of God, War, Act of terrorism, Riot, Civil Unrest, Fire, Flood, Storm, or any computer or internet-related failure, error or delay or Government imposed restrictions).

In the case of any vehicle delays, disputes, or inabilities of the manufacturer to fulfil vehicle builds, New Vehicle Solutions Limited will not be responsible for any unforeseen additional changes arising as a consequence.

Adopted on: 01/08/2014 – Last Review: 18/04/2024

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Page Last Updated: 18/04/2024
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